Privacy Policy

At Stihl Supplies Store (lawnesgarden.com), we recognize that our customers—professional landscapers, dedicated DIY enthusiasts, and performance-focused homeowners—entrust us not only with their outdoor power equipment needs but also with their personal information. Just as our STIHL chainsaws, Cub Cadet accessories, and commercial-grade equipment are engineered for reliability and performance, our approach to data privacy is built on transparency, security, and respect for your rights.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services. By using our website, you consent to the practices described in this policy.

1. Information We Collect

To provide you with a seamless shopping experience for products ranging from Chainsaws & Accessories to Garden & Landscaping Supplies, we collect several types of information:

A. Information You Provide Directly:

• Contact and Identity Data: Name, email address, shipping/billing address, phone number.
• Transaction and Payment Data: Payment method details (processed securely via our payment gateways; we do not store full credit card numbers), purchase history, order details for items like Blowers, Generators, or Complete Engines.
• Account Data: If you create an account, your login credentials, saved addresses, and order history for easy reordering of Blades, Belts, or Cultivators & Tillers.
• Communication Data: Correspondence with our team via email (e.g., [email protected]).

B. Information Collected Automatically:

• Technical and Usage Data: IP address, browser type, device information, operating system, pages viewed, time spent on site, referring URLs, and navigation patterns through our product categories (e.g., Animal & Pest Control, Chippers & Vacs).
• Cookie and Tracking Data: See Section 6 for detailed information.

2. How We Use Your Information

We use your data with the same precision and purpose we apply to selecting our professional-grade inventory:

• To Process and Fulfill Orders: To complete your purchase, arrange global shipping from our Nashville, TN location, send order confirmations, and provide customer support.
• To Communicate with You: To send transactional emails (order updates, shipping notifications), respond to inquiries, and provide information about products relevant to your interests (e.g., new Chains and Bars or Gas-Powered Pumps).
• To Improve Our Website and Services: To analyze website performance, optimize the user experience for professionals and DIYers alike, and develop new features.
• For Security and Fraud Prevention: To protect our website, business, and customers, in line with our commitment to security highlighted on our homepage.
• For Legal and Compliance Purposes: To comply with applicable laws, regulations, and legal requests.

3. Data Sharing and Disclosure

We treat your data with confidentiality. We do not sell your personal information. We may share it only in the following circumstances:

• Service Providers: With trusted third parties who perform services on our behalf, such as payment processing (e.g., for Visa, MasterCard, JCB, PayPal transactions), order fulfillment, shipping carriers, IT services, and marketing analytics. These partners are contractually obligated to protect your data.
• Legal Obligations: If required by law, regulation, subpoena, or court order, or to protect the rights, property, or safety of Stihl Supplies Store, our customers, or others.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. Data Storage and Security

Your security is paramount, mirroring the robustness of the equipment we sell. We implement technical and organizational measures designed to protect your data:

• SSL Encryption: Our entire website uses industry-standard SSL (Secure Sockets Layer) encryption, indicated by the padlock icon in your browser.
• PCI DSS Compliance: We adhere to the Payment Card Industry Data Security Standard (PCI DSS) for secure payment processing.
• Data Minimization: We only retain personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
• Secure Storage: Data is stored on secure servers with access limited to authorized personnel.
• International Data Transfers: As we ship globally (excluding Asia and certain remote regions), your data may be processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

• Access and Portability: The right to request access to or a copy of your personal data.
• Correction: The right to update or correct inaccurate data.
• Deletion: The right to request deletion of your personal data under certain conditions.
• Opt-Out of Marketing: You can unsubscribe from promotional emails at any time using the link provided in each email.
• Account Management: You can review and update your account information by logging into your account on our website.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable data protection laws.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.

• What Are Cookies: Small data files placed on your device that allow us to remember your preferences and actions.
• How We Use Them: To keep items in your shopping cart, understand how customers navigate through our Accessories or Greenhouse/Garden categories, and measure the effectiveness of our website.
• Your Control: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may limit your ability to use certain features of our website, such as the shopping cart or guest checkout.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors like PayPal). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this page occasionally.

9. Contact Us

Delivering professional-grade solutions and trust to a global community of outdoor experts.