Welcome to the Stihl Supplies Store FAQ page. We’ve compiled answers to the most common questions about our premium outdoor power equipment, shipping, returns, and more. Whether you’re a professional landscaper, a dedicated DIY enthusiast, or a homeowner maintaining your garden, we’re here to ensure your experience is as reliable as our STIHL chainsaws and Cub Cadet accessories.

Quick Tip: Our store specializes in durable, professional-grade tools for serious outdoor work and landscaping. We serve a global community of customers who value quality, performance, and dependable service.

Product & Order Information

1. What types of products do you sell?
We specialize in premium outdoor power equipment and accessories. Our range includes:

Power Tools: Chainsaws, Chainsaws & Accessories, Blowers, Chippers & Vacs, Cultivators & Tillers, Earth Augers, Gas-Powered Pumps, Generators, Grinders.
Parts & Maintenance: Blades, Chains and Bars, Belts, Complete Engines, Baggers & Accessories.
Garden & Landscape Supplies: Animal & Pest Control, Digging Tools, Fertilizer & Potting Soil, Garden & Landscaping Supplies, Greenhouse/Garden items.
Brand-Specific: Genuine STIHL equipment and Cub Cadet Challenger Accessories.
2. Are your products suitable for professional/commercial use?
Absolutely. We curate our inventory for both demanding professionals and performance-focused homeowners. Products like our commercial-grade blowers, chainsaws, and complete engines are built for durability and heavy-duty tasks. Our product descriptions indicate the recommended use case.
3. How do I know which part or accessory is compatible with my equipment?
We recommend using the model number of your existing equipment (e.g., your STIHL chainsaw or Cub Cadet machine) to find compatible parts. You can search by this number on our site. If you need assistance, please email our support team with your model number, and we’ll help you identify the correct item.

Shipping & Delivery

4. Where do you ship from, and where do you deliver?
All orders are processed, packed, and dispatched from our warehouse in Nashville, Tennessee, USA (Store Base: 5170 Hickory Hollow Parkway, Nashville, US 37013). We proudly ship globally to outdoor enthusiasts and professionals worldwide. Please Note: Shipping is currently unavailable to parts of Asia and select remote regions due to logistical constraints.
5. What are my shipping options and costs?
We offer two reliable shipping methods to fit your timeline and budget:

Option 1: Standard Shipping
• Carriers: DHL or FedEx.
• Delivery Time: 10-15 business days after dispatch.
• Cost: A flat rate of $12.95.
• Best for: Time-sensitive projects where enhanced tracking and reliability are valued.

Option 2: Free Shipping
• Carrier: EMS (Economy Mail Service).
• Delivery Time: 15-25 business days after dispatch.
• Cost: FREE on all orders over $50.
• Best for: Planned projects and value-conscious buyers.
6. How long does order processing take?
Our team meticulously picks, packs, and quality-checks every order within 1-2 business days before it is handed to the carrier for dispatch.
7. Will I receive a tracking number?
Yes. Once your order is dispatched, you will receive a confirmation email containing your tracking number and a direct link to monitor your package’s journey to your doorstep.
8. Are there any extra fees for international orders?
All prices on our site do not include any applicable customs duties, import taxes, or brokerage fees. These charges are the responsibility of the recipient and are determined by your local customs authorities. We cannot predict or control these fees.
9. Who should be present for delivery?
For larger, heavier items like generators, complete engines, or power equipment, please ensure someone is available at the delivery address to receive the package. Our carriers will deliver directly to your provided address.

Returns & Refunds

10. What is your return policy?
We stand behind the quality of every product. If you are not satisfied, we offer a straightforward 15-day return policy from the date you receive your order. The item must be in its original, unused condition with all packaging and accessories. Please contact our customer service team to initiate a return and receive instructions.
11. What if my order arrives damaged or has an issue?
Your satisfaction is paramount. If your order arrives damaged or with a defect, please contact us immediately at [email protected] within 15 days of receipt. Provide your order number and photos of the product and packaging. We will work swiftly to provide a replacement, refund, or solution.
12. Are there any non-returnable items?
For safety and hygiene reasons, items such as opened bags of Fertilizer & Potting Soil, and certain consumables like chainsaw chains or blades that have been used, cannot be returned. Please contact us if you are unsure.

Payment & Account

13. What payment methods do you accept?
We accept secure payments via Visa, MasterCard, JCB, and PayPal. All transactions are encrypted and processed securely.
14. Is my payment information secure?
Yes. We use industry-standard SSL encryption and trusted payment gateways to ensure your financial information is protected. We do not store your full credit card details on our servers.
15. Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track your order history, save your address for faster checkout, and manage returns more easily.

Need More Help?

Our dedicated customer service team is here to ensure your complete satisfaction, from click to delivery and beyond.

Email Us: [email protected]

Store Base: 5170 Hickory Hollow Parkway, Nashville, US 37013

Thank you for choosing Stihl Supplies Store as your partner in cultivating and caring for your world. We deliver more than just equipment—we deliver the confidence to conquer any outdoor challenge.

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